FAQ – Broquet
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FAQ

about broquet

What’s a Broquet?

Gift sets packed with awesome man stuff. Like a “bouquet”, for guys.


How are they packaged?

Most Broquets come in a wooden crate display box, and packed using paper and straw for safe transit. We use plastic only when necessary to protect fragile items. 

Can I include a gift note?

Absolutely. You’ll have the option to leave a gift note when you add an item to the cart, and the message will be included on the packing slip that's included with each order.


I have an idea for a new Broquet.

We want to hear about it! Shoot us an email at bearhug@broquet.co. If we decide to make it, you get one for free!


Need to contact us?

Our office hours are Monday to Friday 10am - 5pm EST. Feel free to email at bearhug@broquet.co and we’ll get back to you as soon as possible!


shipping

When will my Broquet ship?

Orders typically ship within 24 hours (1 business day). If the order is placed on a Friday, your order may not ship until Monday. If the order is placed on a weekend or holiday, the order will ship the next business day.

**Note: During peak periods (ie. Valentine’s Day, Father’s Day, Christmas Season) orders may take longer than usual to ship out.

Please be patient with us--we'll try to get your order shipped as quickly as possible and tracking will be sent once the shipping label is created!


What are my shipping options?

Standard shipping is $9.95 for the first item you order, and then a flat rate of $14.95 for two or more Broquet kits. Standard shipping takes 2-5 days to arrive depending on your shipping address. We also offer expedited shipping options which are available at checkout.


Can I ship internationally?

We currently ship to the US and Canada, with more countries on the way!


What if I need to return an order?

We guarantee your Broquet will show up in excellent condition. If for some reason you have an issue just email bearhug@broquet.co and we’ll make it right.


special orders

Can I place a custom order?

We’re happy to help with custom items or packaging on orders of 4 or more Broquets. Just let us know what you’re thinking!


Can I place a bulk order?

Absolutely. Broquets make great gifts for groomsmen, family gatherings, the workplace and all kinds of other group occasions. Email us at bearhug@broquet.co and we’ll hook you up with a bulk discount.